Reference

Understand the Terms Behind Your Account

Q: How do I request a copy of the personal data matkasm holds about me?

Email legal@matkasm.com with the subject line 'Data Access Request', including your registered email and a government-issued ID for verification. We process these requests within 30 calendar days of verifying your identity.

Q: How do I raise a formal legal dispute or complaint about my account?

Send a written notice to legal@matkasm.com outlining the nature of the dispute, your account details, and the remedy you are seeking. We acknowledge formal complaints within two working days and aim to resolve them within 14 days.

Every account on matkasm is governed by clear, transparent terms that define how your data is held, how your account operates, and what you can expect from us…

Account TermsPrivacy PolicyCookie PolicyData RetentionJurisdiction Conditions

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What Our Legal Terms Actually Cover

matkasm Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms and conditions set out the contractual relationship between you and matkasm for any account opened where local law permits. They cover how deposits made via UPI, Paytm, or PhonePe are processed and recorded, how withdrawal verification is handled, what data we collect when you

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use your account, and under which jurisdiction disputes are assessed. These terms are updated periodically; when they change materially, we notify you via your registered email before the update takes effect. Continued use of your account after notification constitutes acceptance of the revised terms. If you
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have questions about any clause, our compliance team is reachable at [email protected].

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

How to Reach Our Legal and Compliance Team

If a clause in our terms is unclear, or you need to exercise a data right, these are the direct channels to raise it.

Email Compliance Write to [email protected] for any query about our terms, privacy policy, or account conditions. We aim to reply within two working days with a clear, specific answer.

Live Chat Support Open the live chat widget from any page on matkasm.com and request to be connected to the policy team. Available daily from 09:00 to 23:00 IST for account-level legal questions.

Postal Notice For formal legal correspondence — including data deletion requests or dispute notices — you may send a written letter to our registered address, details of which appear in full at the footer of this page.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Control

matkasm applies layered security practices across every account. Here is what that means in practical terms — from how your data is stored to how you request changes.

Data Encryption

All personal data you submit — name, contact details, payment identifiers — is encrypted at rest and in transit using TLS 1.3. We do not store raw payment credentials from UPI or PhonePe transactions on our servers.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time via the preference panel in your account settings without affecting core functionality.

Account Security

Two-factor authentication is available for every account and is strongly encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address so you retain visibility over account access.

Data Retention

We retain account records for the period required under applicable law and our licensing obligations. Transactional records — including Paytm and UPI deposit history — are kept for a minimum of five years from the transaction date.

Request Your Data

You have the right to request a copy of the personal data we hold on you. Email [email protected] with the subject line 'Data Access Request' and we will process it within 30 days of identity verification.

Account Closure and Deletion

To close your account and request deletion of non-mandatory data, contact us via email or live chat. Note that legally required records — such as payment audit trails — are retained even after closure per statutory obligations.

Common Questions About Our Terms and Policies

These answers cover the questions we receive most often about account terms, data rights, and policy conditions on matkasm. If your question is not here, contact [email protected] directly.

Your account agreement is governed by the jurisdiction specified in our full terms document. Access to and use of the platform is subject to the laws applicable in your region, and is available only where local law permits such activity.

Email [email protected] with the subject line 'Data Access Request', including your registered email and a government-issued ID for verification. We process these requests within 30 calendar days of verifying your identity.

Yes. You may request deletion of non-mandatory personal data by contacting our compliance team. Certain records, such as UPI and Paytm transaction histories, must be retained for statutory periods and cannot be deleted on request.

We set session, preference, and analytics cookies. Session cookies are necessary for account login; analytics cookies can be disabled in your account preference panel without affecting your ability to use the platform.

When terms change materially, we send an email to your registered address before the change takes effect. The effective date of the latest version is shown at the top of the full terms document on this page.

We share data only with service providers who process it on our behalf — such as payment processors handling UPI and PhonePe transactions — and where required by law. We do not sell personal data to advertisers or unrelated third parties.

Send a written notice to [email protected] outlining the nature of the dispute, your account details, and the remedy you are seeking. We acknowledge formal complaints within two working days and aim to resolve them within 14 days.

Understand the Terms Behind Your Account

How to Reach Our Legal and Compliance Team

Account Security, Data and Your Control

Data Encryption

Cookie Management

Account Security

Data Retention

Request Your Data

Account Closure and Deletion

Common Questions About Our Terms and Policies

01 Which law governs my account agreement with matkasm?

02 How do I request a copy of the personal data matkasm holds about me?

03 Can I ask matkasm to delete my personal data?

04 What cookies does matkasm set and can I disable them?

05 How will I know if matkasm's terms have changed?

06 Does matkasm share my data with third parties?

07 How do I raise a formal legal dispute or complaint about my account?

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